Emotion at the heart of customer experience ® !

Today, Unique Experiences ® is developing a new activity, dedicated to accompanying teams from luxury hotels or brands onto the stairway to excellence:  Côté Client.

The agency offers a global and transversal vision which considers a real client experience from a marketing angle to produce concrete and measurable results, in such fields as:

• team boosting
• customer loyalty
• revenue optimization

Where the « savoir-faire » is already in place, Côté Client inspires the development of « savoir-être », thus creating a positive and optimistic outlook.

Côté Client uses the Unique Experiences ® exclusivity, emotional proactivity®: the art of anticipating what goes beyond the client’s desire. Pleasing the client from the start is essential to converting their desire into a concrete service and product purchase.

Côté Client cross-references the codes and priorities of the brand with the needs expressed by the hotel staff.

For Côté Client the mission does not end with the completion of the work: we continue by helping our clients to go on to anticipate and implement optimization processes.